Refund and Exchange Policy

Refund And Cancellation

At Silver Aura, we strive to ensure that our customers are completely satisfied with their purchases. If you need to return or exchange a product, please follow the guidelines below. Our policy is designed to accommodate customers worldwide.

To Return or Exchange a Product:

  • Please email us at hello@silveraura.co with your order number and product codes within 24 hours of receiving the product.
  • For assistance, you can WhatsApp or chat with us from Monday to Saturday between 12 PM and 7 PM. All exchanges will be delivered in 3 to 7 working days.

Steps to Making a Return:

  1. Inform Us: Notify us within 1 day of receiving your order by Email/WhatsApp.
  2. Provide Proof: Before arranging for the return of a damaged or incorrect product, please send us a video of the unpacking process on Whatsapp.
  3. Return Window: Products can be returned within 3 days from the receipt of goods if they are found to be damaged or defective.
  4. Refund Process: Refunds will be processed once we have received the shipment in its original packaging.

Criteria for Return:

  • The items must be unused.
  • The packaging should include the original invoice, packaging, and tags. Items without tags will not be accepted.
  • Any product found as being used shall not be considered under returns & damaged and those may be sent back to the customer and/or a refund refused.

Return Shipment Process:

  • To return your order, prepare the package and include the original invoice. Contact our customer care to arrange a return shipment.
  • Address all returns to: 3rd Floor, Multilevel Parking, Jaistambh Chowk, Raipur, Chhattisgarh – 492001

International Returns:

  • For international returns, please contact our support team at hello@silveraura.co to receive further instructions. Return shipping costs and any customs duties or fees are the responsibility of the customer.
  • Ensure the returned items are securely packaged to prevent damage during transit.

Refunds Will Be Issued in the Following Cases:

  • Genuine quality issues.
  • Packages lost in transit.
  • If an incorrect item has been shipped to you.

Important Information:

  • Refunds will be credited through the original payment method within 7-10 business days after receiving the returned items.
  • We reserve the right to refuse returns that do not meet the criteria above.

For any questions or assistance regarding returns and refunds, please contact us at hello@silveraura.co or WhatsApp us. Our team is here to help ensure your shopping experience with Silver Aura is smooth and satisfying.